At Hostdominican , we strive to provide high-quality hosting services to our customers. If you are not satisfied with our services for any reason, we offer a refund policy to ensure your peace of mind.

Refund Eligibility

Refunds may be requested under the following conditions:

1. Cancellation within the Money-Back Guarantee Period: We offer a 30-day money-back guarantee for new customers. If you cancel your hosting account within this period, you are eligible for a full refund of the hosting fees paid, excluding any setup fees or additional services.

2. Service Outages or Downtime: If you experience prolonged service outages or downtime that significantly impact your ability to use our hosting services, you may be eligible for a refund of the affected service fees for the period of downtime.

3. Failure to Meet Service Level Agreements (SLAs): If we fail to meet the uptime or performance guarantees outlined in our SLA (Service Level Agreement), you may be eligible for a refund as specified in the SLA.

Refund Procedure

To request a refund, please contact our customer support team and provide the following information:

• Your account username or ID.
• The reason for your refund request.
• Any relevant supporting documentation, such as screenshots or error logs.

Our customer support team will review your request and process the refund according to our refund policy.

Refund Limitations

Please note the following limitations on our refund policy:

• Refunds are issued to the original payment method used for the purchase.
• Refunds may take up to [number of days] to process and appear in your account.
• Setup fees, domain registration fees, and any additional services are non-refundable unless otherwise stated.
• Refunds are not available for accounts that have violated our Terms of Service or Acceptable Use Policy.

Policy Updates

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at sales@hostdominican.com.